Chronicle Books
680 Second Street
San Francisco, CA 94107
T 415 537 4200
E frontdesk@ chroniclebooks.com
W www.chronicle books.com
To order:
1-800-759-0190
orderdesk@hbgusa.com
Customer service hours are 8:30am to 5:30pm Eastern Time, Monday through Friday.
Customer Service Resources
Call toll free:
800 759 0190
8:30 am – 5:30 pm EST
Fax toll free:
800 286 9471
Email:
Regarding existing orders: customer.service@ hbgusa.com
To place new orders: order.desk@hbgusa.com
Credit Department:
800 234 5226
9:00 am – 5 pm EST
Chronicle Books is pleased to offer two choices for online customer service:
Log on to www.chroniclebooks.info to check retail price and availability, get lists of OP titles, or to download a new account packet.
Log on to http://pubeasy.books.hbgusa.com/pls/pubeasy/pubeasy.intro_page to check price, availability, order status, or to place orders 24 hours a day, 7 days a week. Free to join, PubEasy is your own full service customer self-service center.
Returns Policy
(Returnable Customers Only)
Chronicle Books Returns
c/o Hachette Book Group USA
322 S. Enterprise Blvd
Lebanon, IN 46052
Please include account number and a packing list or chargeback with all returns.
Written permission is not required for “returnable” accounts. Returns must be In Print, or, if Out of Print, returned within 6 months of the OP date, in saleable condition, and whole copy (except for strippable titles).
No authorization is required for overstock returns or damaged/ defective merchandise.
Returns are credited at the same price and discount at which they were most recently purchased.
Renée Senogles
Email: reneesenogles@ hardiegrant.com
T 415 409 5674
Northern California
Anna-Lisa Sandstrum
T 415 537 4299
F 415 537 4470
annalisa_sandstrum@ chroniclebooks.com
Southern California, AZ, NM, TX
Dave Ehrlich
T 323 346 7498
F 323 798 5468
dave_ehrlich@ chroniclebooks.com
Pacific Northwest and Southwest WA, OR, UT, AK
Courtney Payne
T 206 409 8556
F 206 723 3956
courtney_payne@ chroniclebooks.com
ID, MT, WY, CO, UT
Greg Chickman
T: 650-642-2609
F: 650 570 7575
chickmanis@comcast. net
Midwest
IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, WI, NB
Abraham Associates
Stu Abraham, John Mesjak, Roy Schonfeld
T 800 701 2489
F 952 929 8089
info@abraham associatesinc.com
New England
CT, NH, MA, ME, RI, VT
Emily Cervone
T 860 212 3740
F 617 687 0091
emily_cervone@ chroniclebooks.com
New York Metro,
NJ, and Select DC and PA Accounts
Melissa Grecco
T 516 298 6715
F 347 521 3139
melissa_grecco@ chroniclebooks.com
Mid-Atlantic
DC, DE, MD, PA, WV
Chesapeake and Hudson
T 800 231 4469
F 800 307 5163
office@cheshud.com
Southeast
AL, AR, FL, GA, LA, MS, SC, NC, OK, TN, VA, TX
Southern Territory Associates
T 806 799 9997
F 806 799 9777
sta77@suddenlink.net
Library and Educational Accounts
Anna-Lisa Sandstrum
T 415 537 4299
F 415 537 4470
Annalisa_sandstrum@ chroniclebooks.com
Canada
Raincoast Books
2440 Viking Way
Richmond, BC
Canada V6V 1N2
T 604 448 7100
F 604 270 7161
info@raincoast.com
www.raincoast.com
Canada
BC to Ontario
Ampersand Inc.
West Coast Office
2440 Viking Way
Richmond, BC
Canada V6V 1N2
T 604 448 7111
F 604 448 7118
info@ampersandinc.ca
Ampersand Inc.
Toronto Office
Ampersand Inc.
Suite 213, 321 Carlaw Ave
Toronto, ON
M4M 2S1
T 416 703 0666
F 416 703 4745
info@ampersandinc.ca
Canada
Quebec
Hornblower Group Inc.
T 514 704 3626
F 1 800 596 8496
kstacey@ hornblowerbooks.com
Canada
Atlantic Canada
Hornblower Group Inc.
T 1 855 444 0770 ext 2
F 416 461 0365
lmartella@ hornblowerbooks.com
AZ, CA, CO, HI, NM, NV, UT, WY
Stephen Young & Associates
Los Angeles, CA
Showroom
T 800 282 5863
F 888 748 5895 info@stephenyoung.net
Pacific Northwest
ID, OR, MT, WA, AK
Bettencourt
Seattle, WA Showroom
T 800 462 6099
F 206 762 2457
info@bettencourtgroup. com
Midwest
IL, IN, KY, MI, OH
Kelley & Crew Inc.
Chicago, IL
T 773 774 3495
F 773 442 0810
M 773 294 3203
kcrewreps@gmail.com
Midwest
MN, ND, SD, WI
Square One
Minneapolis, MN
Showroom
T 800 252 1474
F 952 908 3224
info@squareonereps.com
Mid-Atlantic
DC, DE, MD, Eastern PA, VA
Lines by Alan Green
T 301 933 8906
F 888 228 8838
info@linesbyalangreen.com
New York Metro, New Jersey & New England: CT, MA, ME, NH, NJ,
NY, RI, VT
Harper Group
New York, NY Showroom
T 888 644 1704
F 888 644 1292
sales@harpergroup. com
Southeast
AL, FL, GA, MS, NC, SC, TN
The Simblist Group
Atlanta, GA Showroom
T 800 524 1621
F 404 524 8901
info@simblistgroup.com
South and Midwest
AR, IA, KS, LA, MO, NE, OK, TX
Anne McGilvray & Company
Dallas, TX Showroom
T 800 527 1462
F 214 638 4535
info@annemcgilvray. com
West Virginia and Western PA
Pamela Miller
PDM Enterprises
T 412 881 7033
F 412 881 7033
repref23@aol.com